Services & Operations Management (L)

Instructor: Prof. Dr. Helmut M. Dietl

Assistant instructor: Dr. Carlos Gómez González

Lecture dates:   Tue, 2:00 - 3:45 PM ( see Course Catalogue)
                           Fri, 10:15 - 12:00 AM ( see Course Catalogue)

Written examination date (onsite):  Tue, 11.01.2022, 2:00 - 3:45 PM (see Course Catalogue)

Podcast: The lecture will be offered via podcast on the OLAT learning platform. If you have officially booked the module, you can access the campus course on OLAT. There you will find further details about the lecture.

Simulation, case studies and artikels: Can be downloaded from Harvard Business Online (HBO) here.

Case Study:

Assignment: Fri, 24.09.2021

HS21 Syllabus (PDF, 323 KB)

Module Slides: 

01 Process Analytics (PDF, 567 KB)

02 Quality Management SPC (PDF, 452 KB)

03 Platform Management (PDF, 217 KB)

04 Sport Management (PDF, 512 KB)