AI in Services Industries (S)
Lecturers: Prof. Helmut M. Dietl
Assistant: Dr. Yu Pan
About the seminar: The service economy has been fundamentally transformed by the emergence of artificial intelligence, with machine learning, computer vision, and natural language processing emerging as the primary drivers of this digital revolution. As AI technologies gain widespread adoption, the underlying services and platforms built around them have become central to shaping the future of healthcare, finance, education, retail, transportation, and creative industries. This surge in AI-powered services is not just a trend; it reflects a broader shift in the way we deliver value, optimize operations, and enhance customer experiences. In this seminar, we aim to explore the intricacies of managing services built on AI technologies across different industry sectors. Throughout the course, participants will gain a deeper understanding of the economic dynamics driving AI transformation in service industries, explore the challenges and opportunities they present, and examine the evolving business models that result. By the end of the seminar, students will be equipped with a solid understanding of how to manage, innovate, and lead in an era dominated by AI-enabled services. This knowledge is paramount for any forward-thinking individual ready to navigate the future of the AI-driven service economy. |
Application Process:
- Application: Apply via email to Dr. Yu Pan (yu.pan@business.uzh.ch) with the subject title <Application for AI in Services Industries (S)>.
- Application Documents: Please include your CV, transcript, and a short motivation (less than 200 words).
- Application Deadline: August 31, 2025.
- Notification of Acceptance: We will notify all students if their application is accepted by September 6, 2025.
- Registration: After receiving confirmation, an additional registration in the module booking tool of the UZH is necessary.
- Participation Limit: The number of participants is limited to 20 students
Dates of Seminar:
- Introductory Meeting: September 11, 2025; 10:15am - 12:00am; room (FRE-D-14)
- Day 1: October 20, 2025; 1:00pm - 5:00pm; room (KOL-F-123)
- Day 2: October 21, 2025; 1:00pm - 5:00pm; room (SOF-E-17)
- Day 3: November 3, 2025; 1:00pm - 5:00pm; room (KOL-G-212)
- Day 4: November 4, 2025; 1:00pm - 5:00pm; room (KOL-H-309)
Assessment:
You will have to analyze and present AI transformation in two different service industries. You will provide feedback on your peers’ presentations. Finally, you will write two papers summarizing the AI impact analysis for both industries. We will grade your presentations (30%), your papers (60%), and your participation (10%).
For more detailed information please visit UZH course catalogue.
Please find the Syllabus (PDF, 95 KB) and the Introduction slides (PDF, 333 KB) here.
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