Basic Service Level Agreement

The basic service level agreement defines all basic IT services every professorship can obtain for free from the institute.

  • User Account Management
  • UZH ICT Coordination Tasks
  • UZH Network Coordination Tasks
  • UZH Telecom Coordination Tasks
  • Client Delivery
    • Consulting
    • Procurement
    • Inventory
    • Delivery & deployment
    • Introduction
    • Usage: free IT support restricted to ticket system
    • Disposal
  • Other products
    • Cloud sotrage
    • Exam scanner
    • File Server
    • Print Server
    • Seminar Room Booking System for Room PLM 103/104
    • Hardware lending (4 Notebooks, 2 Beamers, 3 Presenters, USB Sticks)
  • IT Support: free IT support via ticket system only(mailto: support@business.uzh.ch)

All requests not covered by the basic SLA may be charged with CHF 90.-- per hour.