Seminar: Analysis of Service Management Concepts (3920)

Dozenten: Prof. Dr. Ken Boyer (Ohio State University), Prof. Dr. Dietl

Raum: HIM-Pavillon
Zeit: Mo. 21.09. - Do. 24.09.2009, 09:00-12:00 und 14:00-17:00 Uhr

Anmeldung: per Email bis 28.08.2009 an Karina Rothenari sekretariat.dietl@isu.uzh.ch.
Weitere Informationen entnehmen Sie bitte dem Syllabus

Unterlagen:
21.09.09 - 09:00-12:00
Paper 1
Paper 2
Paper 3
Paper 4

21.09.09 - 14:00-17:00
Paper 1
Paper 2
Paper 3
Paper 4

22.09.09 - 09:00-12:00
Paper 1
Paper 2
Paper 3
Paper 4

22.09.09 - 14:00-17:00
Paper 1
Paper 2
Paper 3
Paper 4

23.09.09 - 09:00-12:00
Paper 1
Paper 2
Paper 3
Paper 4

23.09.09 - 14:00-17:00
Paper 1
Paper 2
Paper 3
Paper 4

24.09.09 - 09:00-12:00
Working sheets, needed for this session, will be distributed to the final participants.