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Institut für Betriebswirtschaftslehre Services & Operations Management

Services & Operations Management (L)

Instructor: Prof. Dr. Helmut M. Dietl

Assistant instructor: Dr. Carlos Gómez González


Lecture dates:   Tue, 2:00 - 3:45 PM ( see Course Catalogue)
                           Fri, 10:15 - 12:00 AM ( see Course Catalogue)

Written examination date (onsite):  Tue, 10.01.2023, 2:00 - 3:45 PM (see Course Catalogue)

Podcast: The lectures will be offered via podcast on the OLAT learning platform after the lecture days. If you have officially booked the module, you can access the campus course on OLAT. There you will find further details about the lecture.

Simulation, case studies, and literature: Can be downloaded from Harvard Business Online (HBO) here


Case Study:

You can communicate your group preferences for the case study presentation at the following link:

Link to the form 

Allocation: Fri, 23.09.2022


Evaluation scheme:
 Case presentation (PDF, 90 KB)
HS22 Syllabus (PDF, 325 KB)


Module Slides:

Process analytics (PDF, 389 KB)

Quality Management (PDF, 629 KB)

Platform Management (PDF, 358 KB)

Sports Management (PDF, 518 KB)

Weiterführende Informationen

Contact & Location

University of Zurich
Department of Business Administration
Chair of Services & Operations Management 
Plattenstrasse 14
CH-8032 Zurich
Phone:   +41 (0)44 634 53 11 
send eMail