Services & Operations Management (L)

Instructor: Prof. Dr. Helmut M. Dietl

Assistant instructor: Dr. Carlos Gómez González


Lecture dates:   Tue, 2:00 - 3:45 PM ( see Course Catalogue)
                           Fri, 10:15 - 12:00 AM ( see Course Catalogue)

Written examination date (onsite):  Tue, 10.01.2023, 2:00 - 3:45 PM (see Course Catalogue)

Podcast: The lectures will be offered via podcast on the OLAT learning platform after the lecture days. If you have officially booked the module, you can access the campus course on OLAT. There you will find further details about the lecture.

Simulation, case studies, and literature: Can be downloaded from Harvard Business Online (HBO) here


Case Study:

You can communicate your group preferences for the case study presentation at the following link:

Link to the form 

Allocation: Fri, 23.09.2022


Evaluation scheme:
 Case presentation (PDF, 90 KB)
HS22 Syllabus (PDF, 325 KB)


Module Slides:

Process analytics

Quality Management

Platform Management

Sports Management